Privacy Policy

1. Introduction

Welcome to Ascent Capital Group LLC. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights.

2. Information We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which includes:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Property Data: The property address, property details, and any photos you submit for a cash-offer review.
• Communication Data: Information you provide when communicating with us via forms, emails, or SMS.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to provide our services, evaluate your property and prepare a cash offer, manage our relationship with you, and send you important administrative communications. We may contact you by phone call, text message, and email using the contact details you provide.

4. SMS Consent and Phone Number Sharing (Strictly Enforced)

We highly value your privacy, especially regarding your mobile contact information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have opted in to receive text messages from us, your consent and phone number are strictly confidential and will never be sold, rented, or shared with outside parties for their marketing campaigns. You can opt out of text messages at any time by replying STOP, or reply HELP for help. Message and data rates may apply and message frequency varies.

5. Connected Third-Party Services

Our platform connects to third-party services at the direction of the account holder. We access those services only with explicit authorization, only for the purposes described below, and only for as long as the connection remains active.

QuickBooks Online (Intuit Inc.)

When an authorized user connects a QuickBooks Online company through Intuit's OAuth 2.0 authorization flow, we access that company's accounting data solely to prepare, review, and record bookkeeping entries on the account holder's behalf.

• What we read: the chart of accounts; locations, classes, and company preferences; customer and vendor display names; and accounting transactions including journal entries, expenses, and recurring transaction templates.
• What we write: journal entries, expense transactions, and locations — each one reviewed and approved by an authorized user before it is posted.
• What we store: an OAuth access token and refresh token, the QuickBooks company identifier, and the company name. From customer and vendor records we retain only the display name, identifier, and active status; we do not copy customer or vendor addresses, email addresses, or telephone numbers.
• What we never do: we do not sell, rent, or license QuickBooks data; we do not disclose it to third parties other than the service providers listed below acting on our behalf; we do not use it for advertising or marketing; and we do not use it to train machine-learning models.
• Disconnecting: an authorized user may disconnect QuickBooks at any time from the integration settings page, or revoke our access directly from within QuickBooks. On disconnection we immediately delete the stored access token, refresh token, and company identifier from our systems.

Service providers

We rely on a small number of vendors to operate the platform. Each processes data only on our instructions and only to provide its service to us: application hosting (Vercel), database hosting (Neon), file and document storage (Amazon Web Services), transactional email (Resend), and text messaging (Twilio).

AI document processing

When a user uploads a document — for example a mortgage statement — and asks the platform to read it, the contents of that document are sent to a third-party AI provider to extract the figures. Depending on how the platform is configured, that provider is Anthropic, Google, or OpenAI. We use these providers under business API terms that do not permit submitted content to be used to train their models. Extracted figures are always presented to a user for review before anything is recorded.

6. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected.

• Account and platform data (properties, residents, documents, and accounting records) is retained while the account is active, and afterward for as long as required to meet our legal, tax, accounting, and regulatory obligations.
• QuickBooks credentials — access tokens, refresh tokens, and the company identifier — are deleted immediately when the integration is disconnected.
• SMS consent and opt-out records are retained as required by applicable telecommunications regulations. Opt-out records are retained indefinitely so that we do not message a number that has asked us to stop.
• Cash-offer and inquiry submissions are retained for as long as needed to evaluate and respond to the inquiry and to satisfy our record-keeping obligations.

7. Your Privacy Rights and Data Deletion

You may ask us to:

• confirm what personal data we hold about you, and provide you with a copy;
• correct personal data that is inaccurate or incomplete;
• delete your personal data;
• restrict or object to certain processing of your personal data; and
• withdraw consent you previously gave, including SMS consent (reply STOP to any message).

To make a request, contact us using the details below. We will respond within 30 days. We may need to verify your identity before acting on a request, and we may retain certain information where we are legally required or permitted to do so — for example, completed transaction records and SMS opt-out records.

To end our access to data held in a connected QuickBooks company, disconnect the integration as described above. That removes our access and deletes our stored credentials. Entries already posted to that QuickBooks company remain in QuickBooks under your control and are governed by Intuit's own privacy policy.

8. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

Data is transmitted over encrypted connections (TLS), and data held in our databases and file storage is encrypted at rest by our hosting providers. Access to the platform requires an individual authenticated account, and the ability to configure third-party integrations such as QuickBooks is restricted to users who have been granted that permission.

9. Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Ascent Capital Group LLC
212 West Troy Street, Dothan, AL 36303
Email: ascentcapitalgroupllc@gmail.com
Phone: (205) 732-8300